Please find below the answers to our most commonly asked questions.
If you do have a question that is not answered below then please contact us on and we will be happy to help.
Please arrive 15 minutes before your package time. On arrival you will be greeted at reception and we will also ask you to complete your medical consultation form. Then we will give you a full orientation of the Spa and explain each of the areas and show you to the changing areas and locker facilities. We will then leave you to change and begin your relaxation.
If you wish to discuss or adjust the times of your treatments, or any other matters regarding your day please contact us on 01452 733299.
There is no need to remove them yourself, if you have booked a Manicure / Pedicure and you have Gel / Shellac overlay on your nails you will need to book a gel removal with your appointment.
Please bring with you a swimming costume for the Spa area and your gym kit if you would like to use the gym equipment.
We will provide you with robes, towels and flip flops. Shampoo, conditioner and body wash are also available in the showers and hairdryers are available within the changing areas.
If you're having treatments during your spa day, for your own comfort and enjoyment, please wear your robe with dry swimwear or underwear underneath. If you would prefer to wear disposable underwear, please ask your therapist prior to the start of your treatment.
You can contact us via email or phone us on 01452 733299.
Monday – Friday: 7:00am - 9:00pm
Saturday and Sunday: 8:00am – 8:00pm
Bank Holidays: 8:00am - 8:00pm
Christmas opening hours:
Christmas Day - Closed to members
Boxing Day 9am – 6pm
27th Monday 8am – 8pm
28th Tuesday 8am – 8pm
29th Wednesday 7am – 9pm
30th Thursday 7am – 9pm
31st Friday 7am – 6pm
New Year’s Day 9am – 6pm
Children aged over four years are able to use the pool between 9:00am - 10:30am and 4:30pm - 6:00pm.
Yes, our Spa Café will be open during your visit. A full menu is available on the day. Please let us know if you have any dietary requirements prior to arrival. Robes are permitted in the café area.
If you are booked on a Twilight Supper Spa your Supper will be served in the Hotel restaurant. Please ensure you are dressed for this.
It is a client's responsibility to raise medical conditions with us at the time of booking or present a doctor’s letter to confirm the client’s fitness for treatment. Failure to do this could result in the refusal of treatment/s with loss of 100% of the payment.
If you are pregnant it is not advisable to use the thermal suite or the vitality pool. We ask that you make us aware of your pregnancy upon time of booking so we can ensure your treatments are most suitable for you.
We have had amazing training from the Made For Life Foundation gaining a fully accredited Cancer Touch Therapy training course. This allows us to have a deeper understanding of what cancer is, the staging and grading of cancer, and how the treatments for cancer can require us to adapt spa treatments. We pride ourselves in always being able to offer a treatment, if you have or have had cancer please call or email us to discuss your options.
Day Spa bookings require payment in full at time of booking and individual treatments will require a credit or a debit card number to be taken at time of booking.
At least 24 hours’ notice is required for cancelling Spa Treatments, for Spa Days we require at least 72 hours’ notice. If we are unable to re sell your booking space a charge will be made to the original card used to book.
Yes, of course. If you're paying with vouchers please ensure you
bring these in with you on the day as this will be your form of payment.