Hotel Stay Terms and Conditions

Our priority is to have your room ready from 4 pm on the day of your arrival. Should you wish to arrive earlier to enjoy our facilities, we will happily store your luggage until such time that your rooms become available.

You are kindly asked to vacate your room by 11 am on your day of departure. If bedrooms are not vacated by 11 am on the day of departure, a charge will be made by the hotel. A late check out may be arranged in advance with reception until 12 pm, this is chargeable and is subject to availability.

In the event of non-arrival, the hotel reserves the right to charge for the unoccupied room/s.

The Hotel may take authorisation from Credit Cards or full pre-payment from Debit cards on check-in.

All deposits are non-refundable. Information on Holiday Insurance can be supplied on request.

Please note that in accordance with the Law, the hotel is entirely non-smoking.

Packages are based on a maximum of 2 adults sharing a room, unless otherwise stated. Additional children and adults will be charged a supplement charge, please contact us for further details.

All prices quoted are inclusive of VAT at the prevailing rate.

Guests shall be responsible to Hatherley Manor Hotel & Spa for any damage caused to the public areas, allocated rooms or furnishings, utensils and equipment therein or to the Hotel generally by any act, default or neglect of the guest or accompanying persons and shall pay Hatherley Manor Hotel & Spa on demand the amount required to make good or remedy any such damage.

The Hotel reserves the right to judge acceptable levels of noise and/or behaviour of guests and to take appropriate reasonable action where necessary.

The Hotel reserves the right to close or relocate any services due to unforeseen circumstances or pre-booked events, every effort will be made to ensure all standards and services are met.