Jobs at Hatherley Manor: Full Time Receptionist

FULL TIME RECEPTIONIST

Job Description

We are currently recruiting for an enthusiastic and hard working, experienced Receptionist to join our friendly front office team.

Ideal candidate will:

• Have previous experience within a hotel environment
• Have a good understanding of computer systems, including OPERA and Microsoft Office
• Be fluent in written and spoken English to enable effective communication with staff and guests alike
• Be highly organised and efficient
• Have excellent communication skills
• Be flexible
• Have excellent attention to detail
• Be self motivated
• Go the extra mile to beat guest expectations
• Work well within a team

This is a full time position working early shifts from 07:00am – 3:00pm, late shifts from 14:45pm – 11:00pm over 7 days. You will be entitled to 28 days holiday per annum, uniform will be provided, meals on duty.

Main responsibilities:

• Welcome customers to the hotel
• Check in and check out guests
• Answer the telephone
• Process payments
• Make reservations
• Deal with all general guest requests and queries
• Be responsible for the day to day running of the reception desk
• Training and developing new and existing team members
• Ensuring all standards are not only maintained but exceeded when possible

Benefits:

• Discounted/free food
• On-site parking
• Subsidised gym membership
• Bonus scheme

Expected start date: 12/04/2021

Job Types: Full-time, Permanent

Salary: £7.70-£9.00 per hour

COVID-19 considerations: All staff and guests are required to wear masks and social distance in line with UK Government guidelines.

Apply: Please send your CV and covering letter to reservations.manager@hatherleymanor.co.uk