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Hatherley Manor

Apprentice Receptionist

Job Descripion

We are currently recruiting for an enthusiastic and hardworking apprentice for our front office department as a full-time receptionist.

Ideal candidate will:

  • Be looking to start an apprenticeship, for example, in business administration
  • Have a good understanding of computer systems, including Microsoft Office
  • Be fluent in written and spoken English to enable effective communication with staff and guests alike
  • Be highly organised and efficient
  • Have excellent communication skills
  • Be flexible
  • Have excellent attention to detail
  • Be self-motivated
  • Go the extra mile to beat guest expectations
  • Work well within a team

This is a full-time position working early shifts from 07:00am – 3:00pm, late shifts from 14:45pm – 11:00pm over 7 days. You will be entitled to 28 days holiday per annum, Uniform will be provided, meals on duty.

Main responsibilities:

  • Welcome customers to the hotel
  • Check in and check out guests
  • Answer the telephone
  • Process payments
  • Make reservations
  • Deal with all general guest requests and queries
  • Be responsible for the day to day running of the reception desk
  • Training and developing new and existing team members
  • Ensuring all standards are not only maintained by where possible exceeded


  • Discounted/free food
  • On-site parking
  • Subsidised gym membership
  • Bonus scheme

Expected start date: 12/04/2021

Job Types: Full-time, Permanent

Salary: £4.62 to £8.22 per hour dependent upon age.

COVID-19 considerations: All staff and guests are required to wear masks and social distance in line with UK Government guidelines.

Apply: Please send your CV and covering letter to reservations.manager@hatherleymanor.co.uk