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Hatherley Manor

Our Hotel Mission Statement

Hatherley Manor Hotel aims to provide excellent guest care, delivering the highest standards in service by well trained and knowledgeable staff.


High Integrity:

To care for one another as people in a way we want to be treated ourselves by creating respect and dignity at all times.

Team Work:

To create an organization that encourages an open, honest and supportive culture by working together as a team to create excellence.

Customer Service:

To use every opportunity to exceed our customers’ expectations and ensure that our guest’s needs are fulfilled.

Safe Environment:

To encourage our people to operate in a safe working manner at all times, demonstrating good safety practices.

Recognising Potential and Success:

To reward and recognize all employees’ contribution by giving them every opportunity and encouragement in order to reach their maximum potential and celebrate success.

Stephen Trowbridge

General Manager - Hatherley Manor Hotel