# Hatherley Manor Hotel & Spa: agent runbook

This file tells AI agents and assistants how to help someone with Hatherley Manor Hotel & Spa
using this website. Every fact below is taken from the hotel's own pages (linked), checked
on 28 October 2026. Prices, times and policies can change, so confirm them on the linked
page before relying on them.

- Website: https://hatherleymanor.com/
- Site summary for language models: https://hatherleymanor.com/llms.txt
- Actions in machine-readable form: https://hatherleymanor.com/agents.json
- Sitemap: https://hatherleymanor.com/sitemap_index.xml

## About the hotel

A country house hotel and spa on Down Hatherley Lane, just outside Gloucester, on the edge of
the Cotswolds. It has bedrooms and suites, a spa, a restaurant (Thyme at the Manor), five
function suites, and hosts weddings, conferences and private events. It is part of the
Anderbury Hotel Collection (Anderbury Limited).

- Address: Down Hatherley Lane, Gloucester, Gloucestershire, GL2 9QA, United Kingdom
- Telephone: +44 1452 730217
- General enquiries: enquiries@hatherleymanor.com
- Events: events@hatherleymanor.com

## Ground rules for agents

1. **A person must confirm and pay.** Bookings are completed on the hotel's own booking
   systems. Find availability and prepare the booking, then hand it to the person to check
   and pay. Never enter payment details for them.
2. **Do not get past the security checks.** The enquiry forms on this site are protected by
   hCaptcha. A person has to complete and send those forms; do not try to solve or bypass the
   captcha.
3. **Personal details stay with the person.** Only put a name, email address or phone number
   into a form when the person has given it to you for that purpose.
4. **Quote the page.** When you give a price, time or policy, link the page it came from.

## Tasks

### Check room availability and book a stay

- Use the "Check Availability" form on the home page or on
  [Booking Information](https://hatherleymanor.com/stay/booking-information/).
  Its fields are: arrival month, day and year; number of nights; number of rooms (one, or
  more than one); adults (1 to "10 or more"); children aged 4 to 12 (0 to "5 or more").
- The form opens the hotel's booking engine with live rooms and rates:
  https://hatherleymanor.classicbritishhotels.com/convert/site/Hatherley%20Manor%20Hotel/en/index.php
- Bedroom types are described at https://hatherleymanor.com/stay/
- The hotel says booking direct gets its best available rate and extra spa time
  ([Booking Information](https://hatherleymanor.com/stay/booking-information/)).

### Spa days, spa breaks, treatments and membership

- Spa days: https://hatherleymanor.try.be/offerings/categories/644bd02f12ec290f2e0199b2/day-spa-packages
- Treatments: https://hatherleymanor.try.be/offerings/categories/644bf89cbb42339cf10d05d4/all-treatments
- Overnight spa breaks: https://hatherleymanor.com/the-spa/spa-breaks-cotswolds/
- Spa membership: https://hatherleymanor.try.be/memberships
- Questions about spa visits: [Spa FAQs](https://hatherleymanor.com/the-spa/spa-information/faqs/)

### Restaurant tables

- Book a table: https://hatherleymanor.com/restaurant-gloucester/book/
- Restaurant information: https://hatherleymanor.com/restaurant-gloucester/

### Weddings, conferences and private events

- Weddings: https://hatherleymanor.com/weddings/
- Conferences and meetings: https://hatherleymanor.com/conference-venues-gloucester/
- Function rooms: https://hatherleymanor.com/events/function-room-hire-cotswolds/
- These are enquiries, not instant bookings. Use the enquiry form on
  [Contact](https://hatherleymanor.com/contact/) (the person sends it) or email
  events@hatherleymanor.com.

### Gift vouchers

- Buy a voucher: https://hatherleymanor.com/gift-vouchers/
- Book with a voucher you already hold: https://hatherleymanor.com/book/gift-voucher-bookings/

### Any other question

- [Contact page](https://hatherleymanor.com/contact/): enquiry form (name, email, telephone,
  preferred contact method, topic, details and a consent tick box). The hotel says it aims to
  reply within 2 office hours, or within 24 hours outside office hours.
- Telephone +44 1452 730217 or email enquiries@hatherleymanor.com.
- Search the site: https://hatherleymanor.com/?s=your+words

## Facts guests often ask about

From [Booking Information](https://hatherleymanor.com/stay/booking-information/):

- Check-in from 3:00pm; check-out by 11:00am.
- Early check-in from 12:00pm and late check-out until 2:00pm, £20 per bedroom each,
  arranged through the reservations team.
- Dogs are welcome for £15 per dog per night, in the lounge and bar but not the main
  restaurant. Tell the reservations team about a dog when booking
  ([Dog friendly stays](https://hatherleymanor.com/stay/dog-friendly-hotel-gloucester/)).
- Spa age limits: thermal areas 18 and over; swimming pool 4 and over, with set times for
  children; treatments 16 and over ([Spa FAQs](https://hatherleymanor.com/the-spa/spa-information/faqs/)).

Other pages:

- Accessibility, including the adapted bedroom and parking:
  https://hatherleymanor.com/about-us/accessibility/
- Electric car charging (Monta app): https://hatherleymanor.com/about-us/electric-car-charging/
- Hotel policies: https://hatherleymanor.com/about-us/hotel-policies/
- Terms and conditions: https://hatherleymanor.com/about-us/hotel-policies/hotel-terms-conditions/
- Privacy policy: https://hatherleymanor.com/about-us/hotel-policies/hotel-privacy-policy/